Refund policy

At Luxe & Bags, your satisfaction matters to us. If for any reason you are not fully satisfied with your purchase, we offer a flexible return policy so you can request a return or exchange.

1. Return Window

You have 100 days from the date your order is delivered to request a return or exchange. Unfortunately, we are unable to accept return requests made after this period.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be in its original, unused condition.
  • Show no damage caused by misuse, improper handling, or an accident after delivery.
  • Include all accessories, manuals, and documents originally provided with the item.

Note: Personalized items are not eligible for return unless they arrive with a manufacturing defect.

3. Defective or Damaged Items

If your item has a manufacturing defect or arrives damaged, we sincerely apologize for the inconvenience. In this case, we offer a free return as well as either a replacement or a full refund.

You must notify us within 100 days of delivery by sending a photo or video of the defective item to our customer support team at:

  • contact@luxe-and-bags.com

4. How to Start a Return

To request a return, please follow these steps:

  1. Contact our customer support team at contact@luxe-and-bags.com and include your order number and the reason for your return request.
  2. We will send you return instructions. If you are returning a defective item, we will arrange a free return.
  3. Carefully pack the item, ideally in its original packaging, with all included accessories.
  4. Ship the item to the return address provided in our instructions.

5. Return Shipping Costs

  • Returns for non-defective items: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service.
  • Returns for defective items: Return shipping is free of charge.

6. Refunds or Exchanges

Once the returned item has been received and inspected, we will process either a refund or an exchange:

  • Refund: Your order amount, excluding original shipping fees (if applicable), will be refunded to your original payment method. Refunds are typically processed within 7 to 10 business days after the returned item is received.
  • Exchange: If you choose an exchange, the replacement item will be shipped once your return has been processed.

7. Non-Returnable Items

The following items cannot be returned unless they have a manufacturing defect:

  • Used items.
  • Gift cards, subscriptions, or other non-returnable products.
  • Personalized or engraved items.

8. Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

  • Email: contact@luxe-and-bags.com